Shipping policy
Shipping Policy
Last updated: July 28, 2026
Thank you for shopping with Jake Brantley Music. The following policy explains how physical merchandise purchased through jakebrantleymusic.com is produced, shipped, and delivered.
Made-to-Order Products
Most physical products sold through our store are created especially for you after your order is placed. Because items are made to order, fulfillment time is separate from shipping time.
Standard fulfillment generally takes 2–5 business days, although some orders may take longer during holidays, product launches, periods of high demand, or circumstances outside our control.
Shipping Rates
Available shipping methods, estimated delivery times, and shipping charges are shown at checkout based on the products in your order and the delivery destination.
Promotional or free shipping offers may be subject to separate terms, minimum purchase requirements, geographic limitations, or expiration dates.
Estimated Delivery Times
After fulfillment, estimated shipping times are generally:
- United States: 1–8 business days
- International destinations: 1–20 business days
These estimates do not include fulfillment time.
All delivery dates are estimates, not guarantees. Orders may be delayed because of customs processing, carrier disruptions, severe weather, holidays, incorrect addresses, local delivery conditions, or other circumstances outside our reasonable control.
Available Shipping Destinations
We currently offer shipping to:
- United States
- Canada
- Mexico
- Brazil
- Australia
- New Zealand
- Japan
- South Korea
- Singapore
- Malaysia
- Israel
- United Arab Emirates
- Switzerland
Available destinations may change at any time because of legal requirements, carrier restrictions, fulfillment availability, service interruptions, or other operational considerations. A destination is eligible for delivery only if a shipping option is available at checkout.
Shipping to certain destinations, including Israel, may be temporarily suspended or delayed depending on current carrier availability and regional conditions.
International Orders, Customs, and Import Charges
International orders may be subject to import taxes, customs duties, brokerage charges, handling fees, or other charges imposed by the destination country or delivery carrier.
Unless expressly stated at checkout that these charges have been collected, the recipient is responsible for paying them. Jake Brantley Music does not control these charges and cannot predict their amount.
Refusing to pay applicable import charges may cause a package to be delayed, abandoned, destroyed, or returned. Original shipping charges and any additional return or reshipment costs may not be refundable, except where otherwise required by law.
International customers are responsible for providing any information required for customs clearance or delivery. This may include a phone number, email address, or local tax identification number. For example, orders delivered to Brazil may require a valid CPF or CNPJ number.
Order Tracking
When tracking is available, you will receive a shipping confirmation email containing a tracking link after your order has been fulfilled.
Tracking information may take several days to update. Some international shipments may be transferred to a local carrier, which may provide a separate tracking number or limited tracking updates.
Multiple Shipments
Items within the same order may be produced at different facilities or shipped separately. If this happens, you may receive multiple packages and tracking links. Separate shipments do not necessarily indicate that an item is missing.
Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error, please contact us through our contact page as soon as possible. We will try to update the address, but changes cannot be guaranteed after fulfillment has begun or the order has shipped.
If an order is returned, lost, or undeliverable because of an incorrect or incomplete address supplied by the customer, the customer may be responsible for additional shipping or replacement costs, except where otherwise required by law.
Returned or Unclaimed Packages
Packages may be returned because of an incorrect address, failure to collect the package, refusal of delivery, unpaid customs charges, or other delivery issues.
If a package is returned to our fulfillment provider, please contact us promptly. Returned packages are generally held for a limited period and may not remain available for reshipment. Additional shipping charges may apply.
Please do not mail merchandise directly to Jake Brantley Music or to an address shown on a shipping label without contacting us first. Unauthorized returns may not be received, identified, or eligible for a refund.
Delayed or Lost Packages
If your order has not arrived by its estimated delivery date:
- Review the tracking information.
- Confirm that the shipping address is correct.
- Check with household members, neighbors, building staff, or your local carrier.
- Contact us through our contact page.
Potentially lost packages must be reported within 30 days of the estimated delivery date so that we can investigate with our fulfillment provider or carrier.
If a shipment is confirmed as lost in transit, we may provide a replacement or refund, subject to the circumstances of the order and applicable law.
Packages Marked as Delivered
If tracking shows that a package was delivered but you cannot locate it, please check around the delivery location, ask anyone who may have accepted it, and contact the delivering carrier.
A delivered tracking status does not always allow us to verify whether a package was misplaced, stolen, or delivered incorrectly. We will make reasonable efforts to assist, but a free replacement or refund is not guaranteed unless required by applicable law.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, misprinted, or materially different from what you ordered, please contact us within 30 days of delivery.
Include:
- Your order number
- A description of the problem
- Clear photographs showing the entire item and the issue
If the claim is approved, we may provide a replacement or refund at no additional cost. You may not need to return the affected item unless instructed to do so.
For other return, cancellation, and refund terms, please review our Refund Policy.
Changes to This Policy
We may update this Shipping Policy periodically to reflect changes in our shipping destinations, fulfillment providers, carrier services, store practices, or applicable requirements. The version posted on this page at the time of purchase will generally apply to the order, subject to applicable law.
Contact Us
If you have questions about an order or this Shipping Policy, please contact us through our contact page.